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Es confiable llevar a reparar una wii u a latamel?

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Hola amigos, quería preguntarles si ustedes les ha pasado que tengan que llevar su consola con latamel, que me dijeran si lo reparan o reemplazan, o si su servicio es bueno porque compre una wii u con los juegos de súper Mario 3d world y nintendoland preinstalados de 32gb, estaba jugando bien y no pasaron ni tres días y de repente el gamepad se desconectó y ya no quiere conectar, intenté de todo, apretando sync y no funciona, tuvimos que llevarla a sanborns y ahí nos contactaron con latamel, nos atendieron por teléfono y ya, nos dieron su correo, nos pidieron información y ya cuando verificaron que estaba bien nos dijeron que les llevará únicamente la consola y el gamepad, mi pregunta es que si alguien sabe como son en ese sentido, si quedan bien las reparaciones o si lo reemplazan en caso de que este en la garantía, agradezco mucho su ayuda

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